Choose your device and explore the products that we selected for you


Power Banks

The Power Bank is not charging. What should I do?

Possible reasons:

  • The cable is not connected properly.
  • The charger is not connected properly.
  • The Power Bank is already fully charged.
  • The USB cable is not compatible with this product.
Why is charging often interrupted, and the button needs to be pushed to continue charging?
  • The charging current is too high which has triggered the Power Bank’s surge protection. After restarting the Power Bank, charging will resume.
  • The short circuit protection has been triggered; after the power bank has been restarted, charging will resume.
Why are some digital products not charged?
  • The device’s charging voltage must be 5 V.
  • The device to be charged is not compatible with the Power Bank.


If the problem persists, please fill in the contact form here.